Refund / Cancellation Policy
At Shrink & Print, we strive to offer flexibility while managing our commitments. Please carefully review our refund and cancellation policies below:
- Refunds for Cancellations:
If you need to cancel your appointment, you may request a refund by giving us at least 14 days' notice via email. A £10 administration fee will apply. If you do not receive a confirmation from us within a reasonable time, please follow up to ensure your cancellation has been processed.
- Cancellations Made Less Than 14 Days Before Your Appointment:
If your order is placed less than 14 days before your appointment, please note that cancellations and refunds are not permitted. However, we do offer the option to reschedule your appointment.
To reschedule, you can email us at hello@shrinkandprint.com or call us directly at 07490193538. We’ll work with you to find a new appointment time that fits within our availability.
Please keep in mind that rescheduling requests are subject to availability, and we recommend reaching out as soon as possible to secure your preferred time slot.
- Within 24 Hours of Your Booking:
If you wish to make changes within 24 hours of your appointment, rescheduling is possible, but cancellations are not allowed, and no refund will be issued.
- Refund Processing:
Once your refund is approved, it will be automatically processed to your original payment method within 10 business days. Please note, your bank or credit card company may take additional time to reflect the refund.
If it has been more than 15 business days since your refund was approved and you haven't received it, contact us at hello@shrinkandprint.com.
- Rescheduling Workshops:
You may reschedule your appointment up to 1 week before your booking date. The new date must be within four weeks of your original booking, and you can reschedule only twice. After this window, no refunds or rescheduling options will be available.
- Group Bookings:
For bookings of more than 2 people, cancellations are non-refundable and can only be rescheduled. Please ensure your dates are final before confirming a group booking.
- Gift Cards:
All gift cards are non-refundable.
Thank you for understanding our policy. We look forward to crafting an amazing